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Business Administrator


The core of practically any organisation, whether it be in the public, private, or charitable sectors, is business administration. If you hold a senior administrative position or have previous administrative experience, this programme is a great fit for you.

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The programme in brief

Level 3 Business Administrator Apprenticeship Standard

Duration - 18 months & 3 months End-Point-Assessment

Blended approach to delivery which could include webinars, face-to-face, Skype, telephone and online learning

Level 2 Functional Skills where appropriate

Non-levy employer contribution (5%) - £250 

Levy paying employer contribution - £5000

About the course

Our business administrator apprenticeship has been designed by curriculum and sector experts from a range of different industries to reflect the transferable nature of the skills being learnt and used every day. The programme is delivered flexibly with no fixed start dates and can be tailored to meet your industry and sector.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. 

Is this course right for you?

To be enrolled on this apprenticeship, you are required to have some level of experience and understanding of business administration to successfully fulfil all of the requirements of the apprenticeship. This programme is aimed at those individuals in a senior administrator role or who have experience of administrative duties.

Key skills for the role include having a positive attitude, taking responsibility, time management, accuracy, attention to detail and working with integrity. As a business administrator you’ll also be expected to show initiative, managing priorities and use problem-solving skills, as well as supporting others.

The role is typically varied, challenging and exciting and provides a platform for you to enter more senior roles by gaining a sound understanding of the business administrator fundamentals.

Roles of responsibility will include:

  • Senior Receptionists 

  • Senior Administrators 

  • Personal Assistants 

  • Office Supervisors 

  • Team Leaders 

  • Administrative Department Managers 

  • Administration Assistant 

  • Business Administrator 

  • Office Assistants 

  • Ward Clerks 

  • Records Officers 

What you will learn

This apprenticeship usually takes 18 months to complete during which you will participate in training, development and on-going review activities. This apprenticeship covers the professional behaviours, knowledge and skills that are required of a Business Administrator. Some of these include:

  • Knowledge of the organisation

  • Stakeholders

  • Relevant regulation

  • Policies

  • Business fundamentals

  • IT

  • Record & document production

  • Interpersonal skills

  • Professionalism

  • adaptability

  • Managing performance

How will I learn?

Our sector expert staff will support you to achieve the apprenticeship. We have highly skilled and knowledgeable staff with significant experience of working in the industry who will be able to share their experiences and support you.

We deliver the programme throughout the year providing you with the flexibility to start the apprenticeship when it meets your needs. All learning is either on a 1-2-1 basis or small group webinars so you have the best experience possible with sector experts.

We have designed a flexible programme which is typically delivered on a 1-2-1 basis and includes:

  • Assessment and induction

  • Face-to-face sessions (or remote delivery)

  • Regular 1-2-1 support (face to face and/or remote)

  • Assignments

  • Observations

  • Ongoing mentoring, coaching and support (including information, advice and guidance)

  • Specialist English and/or Maths support (if needed)


You will also record and track your learning progress through your e-portfolio, helping to support and evidence your journey.

There will be an external assessment at the end of the programme, once the apprentice has achieved the ‘gateway’ requirements. This includes achieving the Level 5 Diploma in Leadership and Management for Adult Care. End-point assessment methods, timescales and location

 The end-point assessment consists of two distinct assessment methods:

  1. Observation of leadership

  2. Professional discussion


The end-point assessment must be completed over a maximum period of three months after the apprentice has met the EPA gateway requirements.


  • Level 5 Diploma in Leadership and Management for Adult Care.

  • Level 2 English and Maths (If not completed prior to starting the programme). For those with an education, health and care plan, or a legacy statement, the apprentice’s English and Maths requirement is Entry Level 3 at a minimum. For those whose primary language is British Sign Language (BSL), the qualification BSL is an alternative and viable qualification.


Having successfully completed this qualification, learners will have the opportunity to progress to the following:​​

  • Senior Leader at Level 7

View Full Job Description On Institute For Apprenticeships

View Assessment Plan

  • Apprenticeship Standard at Level 3.

  • Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.


The administration role may be a gateway to further career opportunities, such as management or senior support roles.

You may also chose to progress your education to a:

  • Progression can be to higher education such as a Foundation Degree.

  • Operations or Departmental Manager Apprenticeship at Level 5.

View Full Job Description On Institute For Apprenticeships

View Assessment Plan

Achievements and progression
End Point Assessment

The End Point Assessment consists of three elements, all of which may be completed online:

  • Knowledge test

  • Portfolio -based interview

  • Project presentations

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