top of page

Customer Service Courses

VTCT Level 2 Diploma In Business Administration

The VTCT Level 2 Diploma in Business Administration is for those whose role requires you to offer a broad range of office skills within your employment. 

This qualification will provide you with the knowledge and skills that will assist you in your day to day work. It will give you the opportunity to demonstrate the skills and knowledge of customer handling, administration, communication and IT. The mandatory units cover the principles of administration in a business environment and will provide you with the skills to develop working relationships and manage your own personal development and performance.  

You can cover a broad spectrum of optional units to enable you to tailor the qualification to your own job role. These include: handling mail, using a telephone and voicemail system, monitoring information systems and collating and reporting data.

On completion of this qualification you may choose to undertake further study; qualifications you could progress to include Business Administration at Level 3 and an advanced apprenticeship. This qualification also includes a number of Customer Service units in its structure, providing foundation for future study in the subject area.


You could also progress to an Advanced apprenticeship in Customer Service. Alternatively, you may wish to seek employment in business roles such as: 

  • Administrator 

  • Office Junior 

  • Receptionist

bottom of page