Customer Service Apprenticeship Level 2

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Course Summary

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The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

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Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

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Desired Skills

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• Consistently communicate and work with others

• Take ownership from the first contact and take responsibility for fulfilling your promise

• Share personal learning and case studies with others

• Act on and seek feedback from others to develop

• Demonstrate patience and calmness

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Qualification

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Customer Service Practitioner Level 2​

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Functional Skills English and Maths (if required)

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Course Duration

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12 Months 

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Salary 

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National Apprenticeship Wage of £4.30

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Progression

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Having successfully completed this qualification, learners will have the opportunity to progress to the following:​

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• Business Administrator Apprenticeship Level 3 

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• Junior Content Producer Level 3

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• Full time position for the right candidate

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View Full Job Description On Institute For Apprenticeships

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View Assessment Plan