Customer Services

CSICI Certificate in Customer Service

Course Summary

The VTCT Level 1 Certificate in customer service is designed for those looking to be employed in a customer service role.

This qualification will develop skills to pursue a career that involves working with customers. The qualification introduces learners to customer service and provides all the necessary foundations to kickstart a career in customer focused industries. This qualification is suitable for learners with little or no experience in this sector. Learners will cover different methods of communicating and dealing directly with customers as well as ensuring that they understand the principles and delivery of customer service. The optional units will enable learners to tailor the qualification to their needs. Optional units range from different methods of communicating with customers to contributing and processing sales activities.

Areas which may be covered during the course:

  • Manage your time and workload

  • Meeting customer’s aftersales needs

  • Processing sales orders

  • Health and Safety processes in the workplace

  • Use Specific features of customer contact systems

  • Contribute to sales activity


On completion of this qualification learners may choose to undertake further study; qualifications include: 

  • VTCT Level 2 Diploma in Customer Service 

Alternatively, learners who complete this qualification may progress to a customer services supporting role, for example: 

  • call centre advisor

  • customer service assistant

  • receptionist

  • telesales operative