Apprenticeships at L&F

Operations or Departmental Manager Level 5


Course Summary

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.


Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Desired Skills

  • Know how to set up and manage a project using relevant tools

  • Understand business finance; how to manage budgets and financial forecasting

  • Plan, organise and manage resources to deliver required outcomes

  • Able to monitor budgets and provide reports, and consider financial implications

  • Able to input into strategic planning and create plans


Operations or Departmental Manager Level 5

Functional Skills English and Maths (if required)

Course Duration

30 Months


National Apprenticeship Wage of £4.30


Having successfully completed this qualification, learners will have the opportunity to progress to the following:

  • Full time position for the right candidate

View Full Job Description On Institute For Apprenticeships 

View Assessment Plan