View Traineeships
View our list of Traineeships which can help you get the requisite skills which you need to progress onto an Apprenticeship.
Business Administration
-
Responding to daily customer enquiries in a face-to-face capacity.
-
Answering and responding to phone enquiries.
-
Working on computers to use various software tools to assist with the business operations.
-
Booking and cancelling customer appointments.
-
Mailing, faxing and photocopying important documents to support management and customers.
-
Processing day-to-day business activities in Microsoft Word and Excel.
Customer Service
-
Identify the impact and importance of effective customer service
-
Differentiate between the product / service supplied and customer relations
-
Recognise their contribution to the organisation's success
-
Develop the perception to put themselves in the customer's shoes
-
Recognise customers' wants and expectations
-
Recognise the affect attitude has on the behaviour of others
-
Apply effective communications and assertiveness
-
A retail traineeship provides pathways to work in a diverse range of retail settings.
-
A retail traineeship reflects the role of individuals who have the primary responsibility of engaging the customer and maintaining daily store operations.
-
Providing exceptional service to all customers in a face to face setting ensuring maximum customer satisfaction.
-
working in a busy shop floor to serve customers while maintaining cleanliness and positivity in the shop floor.
Retail
