VTCT Level 1 Certificate in Customer Service

The VTCT Level 1 Certificate in customer service is designed for those looking for or have just been employed in a customer service role.

This qualification will develop your skills to pursue a career that involves working with customers. The qualification introduces you to customer service and provides you with the necessary foundations to kickstart a career in customer focused industries. This qualification is suitable for you if you have little or no experience in this sector, whether you are a school leaver or returning to work. You will cover different methods of communicating and dealing directly with customers as well as ensure that you understand the principles and delivery of customer service. The optional units will enable you to tailor the qualification to your role.

On completion of this qualification you may choose to undertake further study; qualifications you could progress to include: 

  • VTCT Level 2 Diploma in Customer Service 

Alternatively, learners who complete this qualification may progress to a customer services supporting role, for example: 

  • call centre advisor 

  • customer service assistant 

  • receptionist 

  • telesales operative