VTCT Level 3 Diploma in Customer Service

This qualification provides you with the opportunity to demonstrate excellent customer service, to respond to customer issues, to analyse problems and improve the way in which customer service is delivered in an organisation. The optional units cover a range of subjects allowing you to progress into subjects that include team leading, managing a customer service award programme and analysing customer service data.

The primary outcome of this qualification is to prepare you to enter the customer service sector. There are variety of different career opportunities available, roles include: Customer Relationship Managers, Customer Service Co-ordinators and Customer Service Team Leaders. This is one of two qualifications in customer service at level 3. Whilst both qualifications qualify you to work in the customer service industry, this qualification allows you to gather in a realistic working environment, whereas the VTCT Level 3 NVQ Diploma in Customer Service requires you to gather evidence in a real customer service workplace.